Call Secure Services take the protection of your privacy extremely seriously. We will respect and protect your personal information and try to ensure your details kept by us are accurate and as up to date as possible. We are committed to protecting the privacy of visitors to the website in accordance with the Data Protection Act 1998 (the “Act”) and we follow the guidelines provided by the Information Commissioner. We may change our privacy policy so it is important that you regularly review this page.

Protection of personal information

We use our reasonable endeavours, including up to date industry procedures, to protect your private use of the Website and to secure such use from unauthorised access, use, disclosure or loss or your personal data.

Some of the personal information we ask you for may be sensitive personal data, as defined by the Data Protection Act 1998.

We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described in your repair plan documents and on this site. Call Secure Services do not store credit card details nor do we share customer details with any 3rd parties.

Rights

You may instruct us to provide you with any personal information we hold about you.

Provision of such information will be subject to:

(a) The payment of a fee (currently fixed at £5.00); and (b) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). 

We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.